For Android click here: https://play.google.com/store/apps/details?id=com.bt.soflowag
For iPhone click here: https://itunes.apple.com/us/app/soflow/id1340920216?mt=8
Please save the receipt from the purchase of your LOU Board. The SoFlow After Sales department will require you to provide an original receipt to receive help from the team. For after-sales services or related questions, contact us at firstname.lastname@example.org.
Order Cancellation Policies
You may cancel an order within 7 days, without any additional charge or obligation. After 7 days following the purchase date of your LOU board, a 5% cancellation fee will be charged if you choose to cancel your order. Once the product has been shipped, or the status of the order is moved to “Shipping”, no refund will be permitted. If the product is received, please see our return policy. Refunds will be issued within 14 business days by PayPal or any third-party platform. The customer will be obligated to pay any fee charged by PayPal or other third-party platform.
Limited Warranty Policies
All repaired products are covered by the standard warranty starting on the date of original sale. The standard warranty guarantees the motor and battery for one year and the remaining parts of the board are covered for two years, excluding normal wear and tear. SoFlow has repair centers in California, Zurich and Shanghai. Customers will be responsible for the shipment fee when sending a product to one of our service centers. If SoFlow determines that the issue is not covered by the warranty, the customer can request a customer paid repair service. Customers are responsible for any and all loss liability or damages resulting from the use of SoFlow products, including loss of life, personal injuries, or property damage.