What are the main differences between LOU 1.0, LOU 2.0, and LOU 3.0?
LOU 1.0 has a polyurethane deck and one motor. LOU 2.0 has a carbon fiber deck and one motor. LOU 3.0 also has a carbon fiber deck and has two motors.
What is the warranty policy for LOU?
LOU’s warranty covers the motor and battery for one year. All other parts of LOU board will be covered under warranty for two years.
Can LOU board be used when the battery runs out?
Yes! This is a great feature of the LOU board. It will ride like a regular skateboard. So if LOU runs out of power while you’re on the road, you can still ride LOU home.
What are the weights and dimensions of LOU boards?
LOU is approximately 5 kg or 11 lbs. More specifically, the 1.0 is 5.5 kg, the 2.0 is 4 kg, and the 3.0 is 4.9 kg. The dimensions are 660 × 260 × 130 mm (25 × 10 × 5 in).
Does LOU have a weight limit?
LOU 1.0 has been tested for riders up to 120 kg or 265 lbs, and LOU 2.0 and 3.0 have been tested for riders up to 150 kg or 330 lbs.
Do you ship LOU internationally?
Yes, we can ship almost anywhere in the world.
What is the wheel size on LOU?
The wheel size and hardness on LOU is 80 mm, 78A.
Does the customer have to pay a customs fee?
Customs fees vary according to the country in which you live. Customers will be responsible for customs and VAT fees.
Is LOU waterproof?
LOU has a water resistance rating of IP54. Check out our video of riding LOU in heavy rain!
Can I take LOU on an airplane?
The battery in the LOU 1.0 and 2.0 falls below 100Wh which is allowed on most airlines. However, regulations differ for different airlines. Please double check with your airline before taking LOU on a plane.
How do I download the LOU Board app?
What is the after sales policy for LOU board?
LOU Board After Sales Policies

Please save the receipt from the purchase of your LOU Board. The SoFlow After Sales department will require you to provide an original receipt to receive help from the team. For after-sales services or related questions, contact us at

Order Cancellation Policies

 You may cancel an order within 7 days, without any additional charge or obligation. After 7 days following the purchase date of your LOU board, a 5% cancellation fee will be charged if you choose to cancel your order. Once the product has been shipped, or the status of the order is moved to “Shipping”, no refund will be permitted. If the product is received, please see our return policy. Refunds will be issued within 14 business days by PayPal or any third-party platform. The customer will be obligated to pay any fee charged by PayPal or other third-party platform. 

Limited Warranty Policies

All repaired products are covered by the standard warranty starting on the date of original sale. The standard warranty guarantees the motor and battery for one year and the remaining parts of the board are covered for two years, excluding normal wear and tear. SoFlow has repair centers in California, Zurich and Shanghai. Customers will be responsible for the shipment fee when sending a product to one of our service centers. If SoFlow determines that the issue is not covered by the warranty, the customer can request a customer paid repair service. Customers are responsible for any and all loss liability or damages resulting from the use of SoFlow products, including loss of life, personal injuries, or property damage.

How do I pair the LOU remote with the LOU board?
If you receive a replacement remote or motherboard for LOU, you may need to pair the two devices. In this case, see the pairing instructions here.